The main responsibilities of this role will include the following:

• Accept the customer orders and work out the optimal solution upon customer requirements on the basis of the Company situation and civil aviation laws and regulations;
• Collect customer information and feedback, analyzing customer demand characteristics and submit regular reports;
• Collect and analyze the customer information and develop personalized customer service programs;
• Collect and summarize the pre-flight passenger information;
• Track changes in customer demand to maintain good customer relations;
• Flight planning and scheduling;
• Liaison with flight crew;
• Complete other tasks as assigned by the Company.

To be considered of this role, you must be:-

• Degree holder or above;
• Pleasant and presentable with excellent communication skills and interpersonal skills;
• Customer-oriented, flexible, self-motivated, logical thinking, professional manner and independent;
• 2 years or above experience in Customer Services of luxury product is preferable; experience in aviation field is not a must;
• Priority will be given to individuals with strong sense of responsibility and willing to have progression in the industry;
• Fluent in speaking and writing English, Cantonese and Mandarin;
• Required for travel and shift duty;
• Proficiency in MS Word, Excel, PowerPoint & Chinese typing;
• Immediate available is preferred.

Interested parties please email to recruit@baasia.com by attaching your full resume and quoting the reference no. CSO/BAA/16052011. All applications will be treated in strict confidence.

Our company is an equal opportunity employer. Data held by the company relating to employment applications will be kept confidential and used only for processing applications. Applicants who are not contacted within one month may consider their application unsuccessful. The company may retain their applications for a maximum period of 6-month and may refer suitable applicants to other vacancies within the company.